At Floorify Studio, we strive to provide the best experience and ensure complete satisfaction with our products and services. If you are not fully satisfied with your purchase or need to cancel your order, we’ve outlined our cancellation and refund procedures below.

1. Order Cancellation

Before Shipment:

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at Vivek@floorifystudio.com or call 9028582835 . Orders that have not been processed or dispatched are eligible for full cancellation.

• Cancellation Period: You must request the cancellation within 24 hours of placing your order.

• Refund: If your order is successfully canceled before shipment, you will receive a full refund to the original payment method within 5-7 business days.

After Shipment:

Once an order has been shipped or is in transit, cancellations cannot be processed. In such cases, you may need to follow our Return and Refund policy outlined below once the product is delivered.

2. Refunds

Eligibility for Refund:

We want you to be fully satisfied with your purchase. You are eligible for a refund if:

• You received a damaged, defective, or incorrect product.

• The product does not match the description provided on our website.

• The product is returned in its original condition (unused, unopened, and in its original packaging).

Return Process:

To request a return and refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at Vivek@floorifystudio.com within [X] days of receiving your order to initiate a return.

2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to send the product back to us.

3. Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect products).

4. Inspection and Refund: Once we receive and inspect the returned product, we will process your refund to the original payment method within 5-7 business days.

Non-refundable Items:

The following items are non-refundable:

• Custom-made or personalized products.

• Products marked as “Final Sale” or “Non-returnable” at the time of purchase.

3. Refund Processing Time

Refunds will be credited to the original payment method, and the processing time may vary depending on your payment provider. Typically, refunds are processed within 5-7 business days after the return is received and inspected.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the item and place a new order for the desired product.

5. Damaged or Defective Products

If you receive a product that is damaged or defective:

1. Contact Us: Notify us within [X] days of receiving the product.

2. Proof of Damage: Provide photographic evidence of the damage or defect.

3. Return and Refund: We will arrange for the return of the damaged product and issue a full refund or replacement at no extra cost to you.

6. Late or Missing Refunds

If you have not received your refund after the allotted processing time:

• Check your bank account or credit card statement to verify that the refund has been processed.

• If you still do not see the refund, please contact us at Vivek@floorifystudio.com

7. Changes to This Policy

Floorify Studio reserves the right to update or change this Cancellation and Refund Policy at any time. All updates will be posted on this page, and the date of the latest revision will be indicated at the top of the page. By continuing to use our services, you agree to the updated policy.